Frequently Asked Questions – Volunteer

How much does it cost the patients?

There are NO costs of any kind for a HGA mission – neither to the patient nor the patient’s family. The Houston Ground Angels call upon a network of volunteer Ground Angels who drive their own automobile, paying for fuel and all other related expenses.

How much does it cost to be a volunteer?

There is NO cost to become a volunteer with HGA. We do need active volunteers only so if for any reason you can not be an active volunteer please let us know so we can remove you from our active list.

How can I help other than becoming a volunteer?

Houston Ground Angels has been granted 501(c)(3) status by the Internal Revenue Service, which means that all contributions are tax-deductible.As a charitable, nonprofit organization, we depend on the service and generosity of individuals, corporate sponsors and foundation partners.

How do I become a volunteer?

Click on the Angel Application link under Angels and follow the instructions given or Use Contact Us form and send an email to one of the individuals listed.

How long will it take for me to hear a response?

Within 24 hours if you submit all the required documentation, you will be contacted by email at which time you will receive your Ground Angel log in ID and password.

How do I log in?

On the Ground Angel web site click on Angel Menu located in the left hand column under Angels. Next, click Available Missions.

How do I accept a Mission?

Once you have viewed the available Missions, chose the Mission(s) that best fit your personal schedule, click on open, and click on accept.Note: You must login to be able to accept missions.

How and when do I contact the patient?

When you accept a Mission, it would be nice to contact the patient to let them know you have taken their Mission. This will keep them from wondering if their Mission has been accepted. Then, please contact the patient by phone approximately 1-3 days in advance to finalize your pick up for that Mission. Give the patient your cell phone or contact phone number in case of any change of plans.

How long does a Mission take to complete?

Actual Mission times may vary depending on your personal location, the location you are picking the patient up from, the location you are dropping the patient off and traffic and weather. However, Missions average around two (2) hours from beginning to end.  Something to consider:  If you are dropping off a patient at one of the airports, you might consider checking to see if a patient will be arriving about the same time that you might pick up and provide transportation to their destination. This is not required, it is just something we ask each volunteer to consider when providing a Mission to one of the major airports, such as Bush and Hobby.

How will I recognize the patient, and how will the patient recognize me?

The patient may stand with the word “Angel” visible on a sign or you may tell the patient the color and make of your car. He or she can describe themselves to you. Also, Houston Ground Angels has flags that clip on to the car window, with our logo on it, making it easier for patients to notice your car. When you become a volunteer, we will send you a flag for you to put on your car when you have a mission. So if you pick up a patient in baggage claim, they will be able to see the flag. We also have hats and shirts to wear when you have accepted a Mission, which not only provides security for the patient, in knowing you are a Houston Ground Angels, but also to make it easier for you to be recognized when you pick up patients.

Do I need to have the patient sign a liability form?

Yes, it is very important before driving off with the patient to have them sign the “Authorization Release and Indemnity Form” protecting you and your heirs and Houston Ground Angels from any liability in the event of an accident, incident cancellation or delay in connection with the Mission. The child release form must be signed by a parent or guardian. The forms are located below:

How do I get to Conoco Phillips and around the MD Anderson campus?

On the Forms/Downloads page there are forms you can download with instructions on how to get to Conoco Phillips and around the MD Anderson campus.

What do I do after I complete a Mission?

Once the mission is safely completed you are free to return to your day. You may either keep the release form for your own records or you may destroy it. If the mission is cancelled by the patient please email Kathy Cardiff so she can update the website as well as her files. For those with itemize their taxes, your mileage as a volunteer may be deductible, so it might be good to keep these forms and to mark your mileage on each.

What if I am unable to make the Mission due to a personal issue?

If there is time permitting to reschedule for another Ground Angel, call or email Kathy Cardiff as soon as possible. If the patient is waiting for pickup and an emergency occurs on your end, please call the patient as soon as possible and suggest alternative transportation. Yet, if time permits contact Kathy Cardiff so she can update the records and possibly locate another volunteer who might be able to assist the patient, even though this may be difficult.

Do I need to update my personal info if anything changes, such as, my address or email address?

Yes, please complete the Personal Info update under Profile Maintenance after logging in.